Yahoo! Mail is Run By Idiots

I have heard from a couple people that Yahoo! Mail will not send messages to my new email address. Below is a screen capture demonstrating this (not that I doubted them):

Yahoo Mail is Wrong

My email address is indeed valid, and I have now sent and received hundreds of emails using it. Furthermore, the specifications for email addresses are very simple, and my email address follows them (obviously). Yahoo! clearly needs to hire someone who can read a Wikipedia page and write a simple regular expression validating email addresses. Actually, a quick Google search (natch) proves that this has already been done dozens of times.

Just yet another reason why I'm glad I finally switched away from Yahoo! Mail. Good riddance.


Yahoo! Mail Tries, and Misses

I have written thrice (1, 2, 3) in the past about the new Yahoo! mail interface, the Ajaxed interface to Yahoo! mail. It is incredible how slowly they make improvements to it. It's not like Yahoo! cares what I say, but of the points I raised over two years ago in my first post, they still haven't all been fixed.

But Yahoo! maybe trying harder. There is now a preference to add the greater-than signs on replied to messages:

Yahoo Mail

Which is great. Until you try to use it. Here is a message I sent myself:

Yahoo Mail

Here is what I get when I hit "reply" (this is a screen shot of the compose window, the text is editable):

Yahoo Mail

Yes, each and every word of the message I'm replying to gets its own line. But it gets worse! Here's what I get when I send the replied message without touching anything:

Yahoo Mail

Here each word of the replied to message gets its own line separate from the greater-than signs. I hope this is just a simple bug (I will submit a bug report about this) but this is simply ridiculous.


Yahoo! Does Know All

Yahoo! has rolled out a new search service with predictive search hints. As you type it tries to guess what you're searching for. It will also give you an "Explore Concepts" tab which gives you words to associate with the search you just performed. I was playing around with this and I searched my friends name, Chris Nekarda, and I discovered that Yahoo! pretty much has him nailed down.

Chris Nekarda

Donuts are truly the gateway to understanding his soul. It does a slightly worse job with me. I don't own anything made by Nikon.

Stephen Skory

And it misses Melissa by a wide margin.

Melissa


Yahoo! Mail support is a joke

For some reason, lately when I go to Yahoo! Mail (mail.yahoo.com), occasionally instead of going to my inbox, I get a page of raw PHP. Here are the first few lines:

<&#63;PHP
ini_set('display_errors', 0);
$data = yahoo_reg_login_setup();

if ( $data === FALSE )
{
    exit();
}
else if ( ! isset( $data['DISPLAY_FORM'] ) )
{
    error_log( "yahoo_reg_login_setup didn't set the DISPLAY_FORM field" );
    header( "Location: http://login.yahoo.com/");
    exit();
}

Here is the rest of the PHP code. It is obviously the PHP code that runs the base of Yahoo! Mail, which decides where to forward you: either to your inbox or to a login page. At any rate, there's no reason why Yahoo! Mail's servers should be sending me raw PHP.

When I get this page, if I hit 'refresh' I'll get the correct page, so things aren't totally broken. This slightly annoying, and it's obviously a problem with Yahoo! Mail's servers. My web browser is incapable of producing raw PHP code, much less with a Yahoo! Mail bug tracking number (see the full text).

Trying to be proactive, I sent this code to their help department. I also wrote "Please don't tell me it's my problem, as there is no way my browser can generate raw PHP." They wrote back telling me:

We understand that you're receiving a HTML error message in your account ... To help us troubleshoot and assess the issue, please take a screenshot of the entire page when the issue occurs next.

They then proceed with instructions on how to take screenshots in Windows. As a Mac OS X user, I found this help insulting and useless. I am no common Windows user, and they shouldn't assume I am. Furthermore, providing a screenshot is even less helpful than my original post, as the PHP code covers more than one contiguous window - I have to scroll to see all the PHP code. It's clear that either my message wasn't read, or the person reading it had no idea what I was saying and put in the most general pre-written reply they could find.

It says something about your company when this kind of 'help' is allowed. This person should have forwarded my message to someone who had a clue. They shouldn't have sent me anything, much less nonsense, when they no idea what I was writing about. Perhaps there is no conduit for this kind of thing between the Yahoo! Mail help staff and the actual programmers. If that's the case, it's a shame, and it's more evidence why Google is kicking Yahoo's butt.


Yahoo! Mail Beta still stinks… less

Three months ago I wrote that Yahoo! Mail Beta still stinks. I said that Yahoo! had fixed two of my five main quibbles with their newest email interface. Sure, they fixed two, but they were the ones I cared least about.

Lo and behold, Yahoo! came out with an updated version of Mail Beta a month ago, and more recently my server farm received the update. Let's see how Yahoo! fares this round!

  1. Fixed-width fonts. Huzzah! Numbah one gets addressed. This is big. Fixing this almost is enough for me to start using Beta every day. But only almost. Yahoo!, you get a nice green check:

    x

  2. Message replying format. Nope. Nothing new here. Same, lame behavior as before. Give us some freedom, Yahoo!. Stop putting the minority with good etiquette down! This earns you a Big Red X, and red is never a good color for anything.

    x

  3. Message quoting. Nope, again. There is still no way to differentiate the message I'm replying to and what I've written. Another BRX.

    x

Yahoo!, you're getting beat up, down, left and right by Google. They just took YouTube out from under you this week! Shape up!


Yahoo! Mail Beta still stinks

Seven months ago I wrote a post covering my likes and dislikes (mainly dislikes) of Yahoo! Mail beta. It's time to revisit it and see if Yahoo! has done anything in that time. I had five points of contention:

  1. Fixed-width fonts. There is still no option for showing/composing messages in fixed-width font. Starting off weakly, Yahoo!

    x

  2. Message replying format. It still puts my signature at the top of the message. Again, they should provide the option of putting it where I want it. Uh oh, another red x.

    x

  3. Message quoting. This also has not been fixed yet. Since I use good email etiquette, having no differentiation between what I'm replying to and writing is not an option.

    x

  4. Signature new lines. Finally, something they've fixed. Of course, without fixed-width font, my signature still looks wrong.

    x

  5. Bugs. Perhaps there are other bugs that have gone unfixed, but the one I identified in the previous post has been fixed. So you get a green check, Yahoo!

    x

In sum total Yahoo! is batting .400, which is an excellent baseball average, but it is a poor average for things so simple to fix. Moreover, the list is in roughly descending order of importance to me. Therefore, Yahoo! is batting more like .150, having tackled none of the things crucial to me.

I've tried to tell Yahoo! about these shortcomings. I've submitted feature requests to the appropriate place several times over the last seven months. I can't believe I'm the only one with these concerns. But since nothing has changed, perhaps I am.


More Yahoo! Mail Beta Thoughts

Following up on my previous post about Yahoo! Mail Beta I noticed that the new beta interface has no space available thermometer bar, like the normal Yahoo! Mail does:

Yahoo Mail

This is either an artifact of the beta not having all of the features of the old Yahoo! Mail yet, or that Yahoo! has something special planned regarding Mail. I'm willing to bet that unlimited mail is impractical and would be abused, but we'll see!


Yahoo! Mail Beta

Yahoo Mail

I just got added to the list of Yahoo! Mail users who get access to the new Beta interface. All in all, I actually like it, even compared to Gmail's interface. For a while now I've been hoping that Yahoo! would give users IMAP access to their email, so I could use a good email client with my own computer at home, but still have access to all my messages anywhere. This interface just might curb that desire. It has Gmail's trick of simple keyboard shortcuts, but also has drag-and-drop ability for messages, RSS feeds and cute icons. One really neat feature is you can have multiple "tabs" open. Tabs can have messages you're composing, reading, or your inbox. Very often I am writing a long email when I want to send a quick note to someone else. With tabs it should be very painless.

This new interface has the potential to be just as good as many email clients. I however, have some complaints:

  1. Please, please, please use fixed-width fonts. Email is not supposed to look good. If I wanted it to look good, I'd send a PDF. There are many reasons why fixed-width fonts are a good idea, foremost being ASCII art (of course!). My signature has a cute little cyclist guy nestled between my name, email & web address. With a variable-width font it looks terrible.

    But seriously, though, if I ever wanted to email myself some sort of crontabbed system log, the unix-style of formatting with spaces between items would completely not work. Please, Yahoo!, at least give us the option to have fixed-width fonts. I know I could fix that using site preferences on my browser, but that's not very practical on every single computer I use.

  2. When replying to messages, I like to reply to each of the person's points by quoting what they wrote, and then writing below that. Example:

    ```

    What do you think about the design? Too much? I think less red and more blue.

    Yeah, I agree. Red is pretty much the worst color you could ever choose. ```

    The way the beta does it is it puts the replied to message with about 4 carriage returns above it AND puts your signature above the message. This means that if I reply to a person's message the way I like to, the first thing my message will have is my signature. Dumb!

  3. As far as I can tell, right now there is no way to differentiate between what I've written and what I'm quoting. Usually there are the greater-than signs (>), but in beta there aren't. Some email programs put colored lines. I'm asking for something to tell them apart, Yahoo!, are you listening? Don't take a step backwards!

  4. The signature doesn't seem to recognize carriage returns. That's just silly. I have a three-line signature that gets turned into one very long line. Even if I didn't have ASCII art, it would butcher a simple signature.

  5. Fix the bugs! Editing a replied-to message is buggy. Before I can delete any of the copied message (the one I'm replying to) I need to type something at the very top. The interface could be faster, too. But then again, old Yahoo! mail isn't that fast, either.

I'm sure I can think of more things to gripe about it in the next few days. I'll add to this list as I use it.


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